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1- Who we are
Welcome to Barcelona Turisme's official online store. On this site you will find official Barcelona Turisme products, be able to view them up close, check their characteristics and opt for direct delivery of products to your home. We have created this virtual space so that you can enjoy the “point-and-click” shopping experience (point with cursor and click), consistent with our philosophy. The Barcelona Turisme online store has entrusted Zerogray Ibérica with its online purchases, operations, technology and customer service – sector leader in e-commerce services and high-quality solutions for top, international companies. If you have any requests or suggestions, do not hesitate in contacting us.
2-Ordering a Product On our home page, you can find links to our different products and their respective categories, in addition to information regarding ordering a product, the different payment methods available, the delivery of products, and exchanging or getting a refund on you purchase. When making a purchase, you will be required to provide personal information necessary for delivery of your products. You will also be required to register as a user in the Barcelona Turisme online shop by introducing your email address and choosing a password that will allow you to access your account in the future. Your personal information will be handled in strict accordance with current regulations and legislation and within the terms and conditions on the registration page. The Barcelona Turisme online store cannot process orders on behalf of customers who do not accept Zerogrey Ibérica's terms of use of personal information. Credit card information will not be registered or retained by Zerogrey Ibérica. For further information regarding the strict security applied to your purchase, please visit the “Payments” section of the site.
3-Pre-orders and orders in process. Once you have ordered your product in the Barcelona Turisme online store, you can confirm information about present and past purchases by accessing the “Your Orders” link, within your account, using the email address and password chosen upon registering. Within your personal account area, you can check the progress of your orders. To check on orders already in process (that have not already been confirmed or paid), click on the “Shopping Cart” link. If you would like to recover your access information, please click on “I forgot my password”.
4- Copyright and registered brands The design of the online store and all the material contained therein (for purely illustrative purposes: brands, logos, HTML code, text content, creative design, images) are an integral part of the Barcelona Turisme online store and are protected by copyright. Unauthorised use of this content, including the copying of content, or inclusion of an association with non-original site content is not permitted and will be subject to legal action. For queries, suggestions or comments, please do not hesitate in contacting us at spain@zerogrey.com